This article covers fixing the iplicit Excel add-in when it isn't working correctly in Excel. Try reinstalling the add-in first. If that doesn't resolve it, clearing the Excel cache usually will.

Reinstalling the Excel add-in

  1. In Excel, right-click the iplicit add-in on the ribbon
  2. Select 'Remove Add-in'
  3. Reinstall the add-in and check whether the issue is resolved.

Clearing the Excel cache

If reinstalling the add-in doesn't resolve the issue, clear the Excel cache instead.

  1. Close all Office 365 applications, including Excel, Outlook and Word
  2. Press the Windows key and 'R' together to open the 'Run' dialog
  3. Type %LOCALAPPDATA%\Microsoft\Office\16.0\ and select 'OK'
  4. In the folder that opens, find and delete the 'Wef' folder
  5. Confirm the deletion when prompted
  6. Reopen Excel and run the report add-in again to check whether the issue is resolved.

If the issue persists

Log a support ticket with any relevant screenshots, error messages and the steps you've already taken, so we can investigate further.

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