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            Getting Started

            General FAQs, and API basics to help you get up and running. Guidance on third-party management, cybersecurity, data recovery.

            General information

            • Experiencing difficulties when trying to log into iplicit?
            • SSO for iplicit Login
            • How Enable/Disable MFA on iplicit
            • How to set up and use Excel Add-in?
            • New iplicit Mobile App

            API set up & troubleshoot

            • What are the available iplicit APIs?
            • How do I create an API key?
            • Where can I find the API information?
            • What details do you need to troubleshoot my API issue?
            • Why is the API not connecting? - Error 500 or 400
            View all (6)

            Data Backup and Recovery

            • How iplicit backs up and stores your data?
            • Can I take my own backups or export data monthly?
            • Is there a disaster recovery plan, and when was it last tested?
            • What's the process for restoring data if there is a system issue?

            Cybersecurity and Incident Response

            • What security measures protect against unauthorised access?
            • How are security incidents identified and responded to?
            • How does iplicit protect against cyber attacks and outages?
            • Is the data I send or access through iplicit encrypted?

            Vendor and Third Party Management

            • Does the company use third-party IT services? If so, how are they monitored?
            • Are third party agreements reviewed regularly?
            • Is iplicit ISO certified?
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